Privacy Policy

1. Information We Collect

When you visit our website, create an account, make a purchase, or book a service, we may collect the following personal information:

• Contact information: name, email address, phone number, and mailing address
• Account information: username, password, and account preferences
• Payment information: credit card details (processed securely through Stripe; we do not store your full card number)
• Order information: purchase history, shipping details, and fulfillment preferences
• Booking information: salon service appointments, preferred dates and times
• Device information: browser type, IP address, and cookies for site functionality

2. How We Use Your Information

We use your personal information to:

• Process and fulfill your orders and service bookings
• Send transactional communications including order confirmations, shipping updates, and appointment reminders via email and SMS
• Send promotional offers and marketing messages (only with your consent)
• Improve our website, products, and services
• Respond to your inquiries and provide customer support
• Prevent fraud and ensure security of our platform

3. SMS/Text Messaging

By providing your phone number during checkout (in-store pickup) or when booking a salon appointment, you consent to receive transactional SMS messages from Fonice Beauty Empire. These messages may include:

• Order confirmation and pickup-ready notifications
• Appointment confirmations and reminders

Message frequency varies based on your transactions. Message and data rates may apply. You can opt out at any time by replying STOP to any message. Reply HELP for assistance. Your phone number will not be shared with third parties for marketing purposes.

4. Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information only with:

• Payment processors (Stripe) to process transactions securely
• Shipping carriers (EasyPost / USPS, UPS, FedEx) to deliver your orders
• Communication services (Twilio for SMS, AWS SES for email) to send notifications
• Legal authorities when required by law or to protect our rights

5. Data Security

We implement industry-standard security measures to protect your personal information. Payment data is encrypted and processed through Stripe's PCI-compliant platform. We use HTTPS encryption across our entire website. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Cookies

We use essential cookies to maintain your session and shopping cart. We may also use analytics cookies to understand how visitors interact with our website. You can control cookie settings through your browser preferences.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications at any time
• Opt out of SMS messages by replying STOP

8. Contact Us

If you have questions about this Privacy Policy or your personal data, please contact us at sales@fonicellc.com.